1. Purchase rights
Our Terms of Use explain applicable withdrawal and refund rights, including the conditions for any immediate-supply exception and remedies for missing or faulty content. The availability of a withdrawal right depends on the purchase and applicable law.
Where you have a statutory right to withdraw, send a clear notice before the applicable deadline. You may use the model form below, but you do not have to use it. An ordinary email or other unequivocal statement can also exercise the right. A store procedure does not replace rights you have against the legally responsible trader.
Our full legal identity and contact information are on the Company and contact details page. For questions about a purchase, contact us.
2. Optional model withdrawal form
Complete and send this form only if you wish to withdraw from a purchase for which an applicable statutory withdrawal right is available. You can copy it into an email or print it. An order reference may help identify the purchase, but it is optional.
To: GS2 B.V., trading as Forest House Games
Email: legal@foresthousegames.com
I/we give notice that I/we withdraw from the contract for the following purchase:
Game and purchase/content: ______________________________
Date ordered or received: ______________________________
Consumer name(s): ______________________________
Consumer address: ______________________________
Date: ______________________________
Signature, only if submitted on paper: ______________________________
Order reference, if available (optional): ______________________________
3. Store assistance
For purchases made through an app store, you can also use Apple’s purchase-refund assistance or Google Play’s refund assistance. If the store procedure does not address your legal claim, you can contact us as well.